Educational guidance on how to access your Uphold account safely, recognize phishing, enable protections, and use official resources. This page is **not** a login page.
Protecting your financial accounts starts with simple habits: use official links, enable strong authentication, and keep recovery information offline. New account holders are often targeted by scammers pretending to be support or sending fake login pages. Follow the steps below to reduce risk and learn where to find official Uphold resources.
Always begin at the company’s official domain. For Uphold, that’s uphold.com. For help and articles use help.uphold.com. Bookmark these sites and avoid following login links from emails or messages you didn't request. If someone claims to be support, open the help site yourself and use the verified contact options there.
Use a dedicated email for financial services and a complex, unique password. A password manager (1Password, Bitwarden, LastPass, etc.) makes it feasible to use long, random passwords. Do not reuse passwords across services: credential stuffing and re-use are among the most common ways attackers gain access.
Enable 2FA right away. Prefer authenticator apps (TOTP) such as Google Authenticator or Authy, or a hardware security key (FIDO2/WebAuthn) for stronger protection. Avoid SMS-based 2FA where possible because SMS can be hijacked via SIM-swapping. Follow the official setup steps in Uphold’s help center for available 2FA options.
Record any recovery or backup codes provided by the platform and store them offline in a secure place. Don’t store recovery codes in plain text on devices connected to the internet. Use a safe, fire-resistant physical storage method for backup codes if you want long-term durability. Only submit identity documents via official, encrypted channels during KYC — do not send them to unknown emails.
Crypto transfers are generally irreversible. Always send a small test amount when moving funds to or from Uphold for the first time. Confirm the destination address character-by-character if it’s displayed as text, and prefer QR codes only from trusted sources. Consider whitelisting frequently used addresses if the platform supports it.
Phishing can arrive via email, SMS, social media, or fake websites. Look for mismatched domains, poor grammar, urgent scare tactics, and requests for secrets. If an email claims to be from Uphold but the link domain doesn't match official domains, don’t click. Report suspicious messages through the official help center and, if relevant, to your local cybercrime authority.
A — Type uphold.com directly in your browser or use the official help site help.uphold.com. Avoid clicking login links in unverified messages.
A — A hardware security key (FIDO2/WebAuthn) offers the strongest protection, followed by authenticator apps (TOTP). Avoid SMS when possible.
A — Do not reply or click links. Go to the official help site and report the message. Change passwords and enable 2FA if you suspect compromise.
A — Follow Uphold’s official recovery flow posted on the help site. Be prepared to verify your identity through official channels; never submit recovery info to social media or random emails.
A — Trusted resources include Uphold’s help center (help.uphold.com), Ledger Academy, CISA, and consumer protection pages such as the FTC.
Bookmark these official and reputable resources: